Policies

Privacy | Prices | Ordering | Payment Terms | Returns | Cancelled Orders | Credits | Shipping 

We appreciate your business and we will do whatever possible to satisfy your needs.  Please let us know if there's anything we can do:  [email protected] or (866) 380-0303 (Mon.-Fri. from 9am to 5pm, Saturday 9am-1pm CST)

Privacy

Tubz.com respects your privacy.  We use the information collected for the sole purpose of fulfilling your requests or orders.  We do not share the information with any external company or person.

Prices

Due to manufacturer price increases, prices are subject to change without notice. We make every effort to ensure that the prices listed on our website are accurate. Tubzlady.com will not be held liable for any typographical or price errors.

Ordering

For security and accuracy reasons we only accept orders by phone. Call us Toll Free at

(866) 380-0303.

We accept Master Card, Visa, American Express and Discover Cards. We also accept checks and money orders. Orders paid by debit card will have an additional $50.00 Processing fee.

Payment Terms

Payment is due in full prior to shipment of goods. Charges will be applied to your credit card at the time we process your order.  For checks, the check must clear before we process the order.

Returns

  ·There is a 25% or more (varies among manufacturers) restocking fee for all items returned for any reason unless product is defective or has been damaged in shipment (see below). Buyer is also responsible for Shipping the item back to the manufacturer.

  ·Tubs and special or custom orders may not be cancelled; no returns or exchanges will be accepted.

  ·Call us within 10 days of receiving your items if you wish to make a return. We will send return instructions along with an RGA number. Return shipments must be wrapped securely and be returned in the original packaging, and in the original condition.  In addition to the restock fee, a $25.00 fee will be charged for products that are returned not in the original packaging. All products will be inspected before a credit can be issued. Any returns without an RGA will not be accepted. We are not responsible for products sent back without an RGA.  Returns will not be accepted if you have had the item more than 10 days.

  ·If the product is defective or shipped wrong, we will replace the product.

Cancelled Orders

All cancelled orders will incur a 5% processing charge.  Tubs and special or custom orders may not be cancelled; no returns or exchanges will be accepted. All credits issued will be by check.

  ·Contact us immediately with any problems. We cannot take responsibility for Shipping damages beyond 3 days of receipt.

Large Items:

  ·Larger items are generally shipped via common carriers. Most deliveries are curbside; you will need to unload the product from the truck. For other options please give us a call and we can quote special Shipping prices.

  ·After having been refused several times for claims on merchandise broken by common carriers, we ask that you follow the procedures.  When delivery is made you must:

  ·Maintain the delivery person on site until complete inspection of merchandise is made. (If driver tells you that he doesn't have time to wait take down his name.  Notify us immediately, we will notify his superiors.)

  ·Completely open box/crate, remove any packing material from around product.

  ·Inspect merchandise for any damage to piping, legs, acrylic, etc.

  ·If there is any damage note what it is on the delivery ticket.

  ·If the product is delivered in unusable condition you may refuse delivery.

  ·Sign delivery ticket only when inspection is complete and any damage is noted.

  ·Please take the time to inspect your merchandise immediately and follow these instructions or we will not be able to file a claim with the carrier who damaged the product. Therefore we will not be able to reimburse you for any costs necessary to fix a damaged item.

Shipping